Revealed: The 2020 List of The World's Best Airlines

For the year 2020’s airline ranking, Air New Zealand has been ranked as the best airline in the world, according to

Safety and government audit formed the most significant factors which the Airline Excellence Awards uses for determining the best airlines in the world. Also, the group considers twelve other important criteria, such as passenger reviews, profitability, fleet age, product offerings, staff relations, and investment ratings.

Singapore Airlines led the pack in the previous year; however, the Kiwi flag carrier has now usurped the position as it performed better in areas such as inflight innovations, staff motivation, and environmental leadership. However, Singapore Airlines still get to hold the second position with the introduction of its new A350 and 787-10 as well as the revamped A380s in the last two years. Historically, this will be the sixth time that Air New Zealand will carry the first position among several other airlines in the world.

On the third spot is the All Nippon Airways from Japan. The airline is applauded for leading in terms of cabin innovation. Qantas occupied the fourth position for its financial performance, as well as the lounge and domestic services. Rounding up the top five is the Cathay Pacific.

Aside from the top 20 airlines in the world, several awards in thirteen categories were also released by the Combined with the overall title, Air New Zealand racked up the Best Premium Economy award. The award of the Best First class went to Singapore Airlines for its Suites product found at the upper deck Airbus A380s – the suite product is designed to look like small hotel rooms.

Courtesy of Qsuites, Qatar Airways bagged two awards: The Best Catering award and the Best Business Class award. Similarly, the Best Domestic Airline Service award and the Best Lounges went to the Qantas from Australia. Another airline from Australia, named Virgin Australia, earned the Best Economy award due to the extremely spacious cabin found within carrier’s planes. Also, the same airline bagged the Best Cabin Crew Award.

Emirates Airline won the Best Inflight Entertainment award while the Cebu Pacific was awarded the Most Improved Airline. For three consecutive years now, VietJet has won the Best Ultra Low-Cost airline award.

The Best Long Haul, as well as the Best Low-Cost airline awards in Europe, Asia, Middle-East/Africa, and America, were also given. 

According to Geoffrey Thomas, the airline rating editor-in-chief, the analysis revealed Air New Zealand as the first in most of the audit criteria, which is an incredible performance considering that there are several other resourceful carriers in the list. He added that the commitment of Air New Zealand towards excellence cut across every angle of its business. Aside from the outstanding governance which the airline expresses, it operates as one of the best executive teams in aviation through a set of staff that consistently delivers the airline’s strategy and customer promise. 

The 2020 List of The World’s Best Airlines is as follows: 

• Air New Zealand

• Singapore Airlines 

• All Nippon Airways 

• Qantas 

• Cathay Pacific 

• Emirates 

• Virgin Atlantic 

• EVA Air 

• Qatar Airways 

• Virgin Australia 

• Lufthansa 

• Finnair 

• Japan Airlines 

• KLM 

• Korean Airlines 

• Hawaiian Airlines 

• British Airways 

• Alaska Airlines 

• Delta Air Lines 

• Etihad Airways

Also Read: Most Powerful Passport in the World: Japan holds the first position in three consecutive years as the US and UK drops down